A Guide to Online & Telephone Services

This is a few tips I hope will help you decide which method of communication you would like to use when accessing my services. If you have any further questions, please don’t hesitate to contact me.

Telephone,

I will call you at the time we agreed for our counselling session, please ensure that you are in a priate, quiet space where will not be interupted for the duration of our session,

Internet Stability

Please be aware that when you are using online services, such as Zoom, or Microsoft Teams these will be impacted by a weak internet connection. As the internet connection can from time to time be weak, if this is affecting our session, we may have to revert to telephone counselling or another form of online communication.

Privacy

Whichever way you decide to use my services it’s important that you find a quiet, private room where you won’t be interrupted and no-one can overhear you. I ensure that the room that I am conducting our sessions from is private.If you hang up, I will try to call you back once; I will not try again to protect your privacy.

You are responsible for any applications or services you download to use my services. It’s important that you ensure you download the correct version of the application.

Security

It’s important that you are aware of the security on all of the devices you use, that they have anti virus software and that you have the latest version. You are responsible for the security on your devices. I do everything I can to protect the security of my clients on my devices. I use secure software and all of my documents are password protected.

Telephone

You can use a mobile or a landline. If we arrange a time for a session, I will call you. Please ensure you have somewhere quiet to speak without interruptions or distractions for the duration of our session.

Zoom *

Zoom is an online Video Conferencing Service. It’s easy to download and use. You can use Zoom from a telephone, Mac, Android, or tablet. There are lots of videos on YouTube that will give you directions.

Setting Up Zoom

I will email or message you a link for our meeting, all you have to do is click on the link. If you would like to download Zoom, this is information that you may find helpful.

https://support.zoom.us/hc/en-us/categories/200101697

Joining a meeting

https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-Meeting.

It’s important that you find a quiet room with no distractions and that you will not be interrupted during our sessions when using Zoom. I will send you the invitation, the call will be done from my account.